Your Opinion On A Situation With A Cusotmer.

[BaseJester 1]

the question was baseless and has nothing to do with the situation.if he wanted to charge a $15 super special happy dance fee because every time somebody places an order, he has to do a super special happy dance, and the customer agrees to pay this, then he has done nothing wrong and is in no way "getting over" on anybody. what is so hard to understand about this?

It's not hard to understand your position. I believe it to be wrong.

[Asimo 1]

This is the question:Why is shipping a separate line item? You tell me what that is supposed to communicate to the customer.And I think the answer is that it's intended to confuse the customer. It certainly doesn't provide him any information to him. It doesn't work to just say it's some internal bullshit and it's irrelevent to him. Unless it's providing information, it's intentionally misleading.

Wow, you obviously have never ran a business.It has to be listed, charged and accounted for as a separate item or fee because it will mess up our accounting, gross profit margins and costs. This is standard business practice regardless of who you or where you order from. It doesn't matter if we charged the customer $2.50 or $60 for S+H it has to be listed as a separate line item on the sales receipt. Even if we gave the customer free shipping, which we do quite often, it would be listed on the sales receipt with a $0.00 total.

[BaseJester 1]

Wow, you obviously have never ran a business.It has to be listed, charged and accounted for as a separate item or fee because it will mess up our accounting, gross profit margins and costs.

I'm waiting for the part that tells me why the customer needs to know or would give a crap about that.

This is standard business practice regardless of who you or where you order from. It doesn't matter if we charged the customer $2.50 or $60 for S+H it has to be listed as a separate line item on the sales receipt. Even if we gave the customer free shipping, which we do quite often, it would be listed on the sales receipt with a $0.00 total.

Still waiting.

[Max_Powers 0]

OK, so a moron agreed to pay a high price that he agreed to, and the OP profits. Did the OP take advantage of him? Yeah, in a sense he did.Anybody here ever take advantage of a moron in order to profit from him? Isn't that what this site is all about?In poker, as in this situation..**The moron knows exactly what he is getting into, and agrees to "pay"**The moron loses money, and gets pissed.I know I'll get flamed and everyone will say poker is completely different..... but I think the poker skills are very similar to those in economic / investing / smart money practices in general.Just my two cents.

[BaseJester 1]

OK, so a moron agreed to pay a high price that he agreed to, and the OP profits. Did the OP take advantage of him? Yeah, in a sense he did.Anybody here ever take advantage of a moron in order to profit from him? Isn't that what this site is all about?In poker, as in this situation..**The moron knows exactly what he is getting into, and agrees to "pay"**The moron loses money, and gets pissed.I know I'll get flamed and everyone will say poker is completely different..... but I think the poker skills are very similar to those in economic / investing / smart money practices in general.Just my two cents.

Economic transactions are not zero sum games.

[chrozzo 19]

the customer is NOT always right!he sucks.you win.

[Max_Powers 0]

Economic transactions are not zero sum games.

By "zero sum game" you mean a situation where one person must "lose" and those losses go to the winner correct?So doesn't that make taking advantage of the poker moron even worse? Because for you to win he must lose? At least this guy got a product at a price he agreed to pay.

[Asimo 1]

I'm waiting for the part that tells me why the customer needs to know or would give a crap about that.Still waiting.

What the customer "needs" to know is of no concern to me. The amount that they are being charged for needs to show up on the sales receipt. We can not charge them for S+H and then send him a sales receipt that shows TOTAL: $138.88 and nothing else on it.S+H is just another product/service that the customer pays for. All products and services are listed out on the sales receipt. We did not design the account software or ecommerce software that we use that breaks down every charge, it was built that way.Let's say if he had ordered 5 different items/services, we can not say total for the order is $200 and not break down how much each item/service cost him. How much would he know to be credited back for if an item was defective and he needed to return it?

[speedz99 145]

This is ridiculous.

What you are doing is unethical. Charging him $50+ too much for shipping may even be theft/illegal.

Heh. Theft.

You mislead and misrepresented your shipping costs to your customer. Yes, that's unethical.

No he didn't. The charges were laid out quite nicely. So no it isn't.

Dude, it's been mentioned a couple of times in the thread already but I'll mention it again. Charging the shipping cost for each individual item just seems scummy to me. Who the hell does that? Certainly not a company who claims to "not rip people off."

The customer didn't have to buy it in the first place. If you tell someone exactly what the charges are and deliver on a promise it's not a ripoff just because of buyer remorse due to realizing he should have done more shopping.

This is the question:Why is shipping a separate line item? You tell me what that is supposed to communicate to the customer.And I think the answer is that it's intended to confuse the customer. It certainly doesn't provide him any information to him. It doesn't work to just say it's some internal bullshit and it's irrelevent to him. Unless it's providing information, it's intentionally misleading.

Uh...what? A separate line item is even less confusing and misleading than if everything was lumped together.You're being ridiculous.

[Asimo 1]

You're being ridiculous.

Thank you...

[BaseJester 1]

By "zero sum game" you mean a situation where one person must "lose" and those losses go to the winner correct?

Yes.

So doesn't that make taking advantage of the poker moron even worse? Because for you to win he must lose? At least this guy got a product at a price he agreed to pay.

Even the poker moron knows that we're engaging in a contest where we try to screw each other, with some finite downside defined by the money he puts in play. Walking around everyday, I don't expect everybody to try to screw me. We are cooperating within social protocols in a way that everybody wins.The guy got a product, but he paid more than it was worth to him because he was tricked. He can avoid being tricked by being aware, but that doesn't make it OK to try to trick him. If I steal your wallet, I'm a thief, even if you could have stopped me by being aware.

[BaseJester 1]

What the customer "needs" to know is of no concern to me.

It should be if you want to enter into a mutually beneficial relationship. If you just want to **** him, then it's not. We've established what you want to do, and I'm telling you I think it's unethical.

[speedz99 145]

The guy got a product, but he paid more than it was worth to him because he was tricked.

Please explain how he was tricked. Realize that he cannot have been tricked if he was shown how much he was paying for each item, the shipping charges, and the total charge. Being overcharged and accepting it is not being tricked.Edit: Also, of course he paid what it was worth to him, otherwise he wouldn't have done it. That's kind of how transactions work.

[chrozzo 19]

This is ridiculous.Heh. Theft.No he didn't. The charges were laid out quite nicely. So no it isn't.The customer didn't have to buy it in the first place. If you tell someone exactly what the charges are and deliver on a promise it's not a ripoff just because of buyer remorse due to realizing he should have done more shopping.Uh...what? A separate line item is even less confusing and misleading than if everything was lumped together.You're being ridiculous.

[BaseJester 1]

Please explain how he was tricked.

He saw the amount for the item, didn't think much about it, assumed the OP wasn't trying to **** him, and then paid an absurd charge.

[Asimo 1]

Yes.Even the poker moron knows that we're engaging in a contest where we try to screw each other, with some finite downside defined by the money he puts in play. Walking around everyday, I don't expect everybody to try to screw me. We are cooperating within social protocols in a way that everybody wins.The guy got a product, but he paid more than it was worth to him because he was tricked. He can avoid being tricked by being aware, but that doesn't make it OK to try to trick him. If I steal your wallet, I'm a thief, even if you could have stopped me by being aware.

Wow, wow, wow... You're so off you don't even know it...This guy knew exactly what he was getting into and how much it would cost him. He was never tricked or mislead, he may have been stupid but that's his own fault not mine."Walking around everyday, I don't expect everybody to try to screw me." -- You should be..."The guy got a product, but he paid more than it was worth". Explain "worth"... What something is "worth" to me may not be "worth" anything to you."If I steal your wallet, I'm a thief, even if you could have stopped me by being aware." If your wallet has a $1,000 in it but I offer $200 for it and you decide to sell it to me with the $1,000 in it that's your problem not mine. You can't come back to me afterwards and ask for the $1,000 back.Loads of money in this world is made off of stupid or naive people. IT'S BUSINESS!

[BaseJester 1]

Edit: Also, of course he paid what it was worth to him, otherwise he wouldn't have done it. That's kind of how transactions work.

He called because he saw the charge and it was a lot more than he thought he was paying. It wasn't worth that much to him, so he was pissed off.

[BaseJester 1]

Loads of money in this world is made off of stupid or naive people. IT'S BUSINESS!

No, it's ****ing people, which is a subset of business.

[BaseJester 1]

"Walking around everyday, I don't expect everybody to try to screw me." -- You should be...

Do you drive a car? Or walk around outside? You're putting trust in all kinds of strangers to work with you for a common goal.

[speedz99 145]

He saw the amount for the item, didn't think much about it, assumed the OP wasn't trying to **** him, and then paid an absurd charge.

That's not being tricked. That's being too stupid to realize that pricing in a free market economy isn't based on some subjective concept of "fairness". It's based on what people will pay. This isn't Russia. Is it Russia?

He called because he saw the charge and it was a lot more than he thought he was paying. It wasn't worth that much to him, so he was pissed off.

Reread the original post...this might be the problem here, and why you seem to think Asimo is such an *******. He wasn't mad because it was more than he expected, he was mad because he saw how small the box was and decided that it was more than it SHOULD have been. Big difference. Anyone buying online should understand that shipping is marked up.

[Asimo 1]

No, it's ****ing people, which is a subset of business.

You actually think a Rolls Royce is worth $300K? No, it's not but there is some sucker out there with a few million in the bank that's willing to pay for it. Does that make the Rolls Royce company a scam artist? No, it makes them good if not great businessmen.It wasn't worth the $12 I paid when I watched Bangkok Dangerous over the weekend but hey, it's my fault that I didn't read the reviews that were giving it a C- rating, not Nicholas Cage's.Is it worth paying $7.00 for a beer at the ball park or paying Hellmuth $50K per appearance... All of these people will charge as much as stupid people are willing to pay. It doesn't mean that they are thieves.You know how many goods/services I've paid for that I know I've been ripped off on... Everything you buy in this country is grossly marked up and over priced. That's why this country loves to outsource it's work to countries like India or China. If Dell is able to cut COSTS by half and charge twice as much for their computers, while still putting a smile on your face, you don't think they'll do it?

[runthemover 39]

I would gladly pay you tuesday, for a super special happy dance today.

so close so I fixed it. still good for me though. I didn't even read what you quoted.

[BaseJester 1]

Reread the original post...this might be the problem here, and why you seem to think Asimo is such an *******. He wasn't mad because it was more than he expected, he was mad because he saw how small the box was and decided that it was more than it SHOULD have been. Big difference. Anyone buying online should understand that shipping is marked up.

OK, point taken. He was mad because he had an expectation that the shipping rate had some relation to the real world cost of shipping the item.

[BaseJester 1]

You actually think a Rolls Royce is worth $300K?

I work for Rolls-Royce, so, yes. ;-)

[speedz99 145]

It wasn't worth the $12 I paid when I watched Bangkok Dangerous over the weekend but hey, it's my fault that I didn't read the reviews that were giving it a C- rating, not Nicholas Cage's.

Dude...what the hell? Did you not see the previews that didn't even pretend the movie was anything deeper than Nic Cage shooting guns and acting poorly? Was there even a plot?Wait, let me guess...assassin gets betrayed by the people who hired him and has to get revenge while saving the girl.