Giggidy 0 Posted July 8, 2008 Share Posted July 8, 2008 Has anyone heard from the support team (other than automated responses) in the past week?I haven't been able to log on in nearly a week now and have heard nothing back from them - starting to p-me off! Link to post Share on other sites
FCP Bob 1,312 Posted July 8, 2008 Share Posted July 8, 2008 Has anyone heard from the support team (other than automated responses) in the past week?I haven't been able to log on in nearly a week now and have heard nothing back from them - starting to p-me off!Please send Matt an e-mail to promotions@pokervt.com and he will do his best to get back to you as he's been in Las Vegas at the PokerVT booth at the gaming expo. Link to post Share on other sites
Giggidy 0 Posted July 8, 2008 Author Share Posted July 8, 2008 Please send Matt an e-mail to promotions@pokervt.com and he will do his best to get back to you as he's been in Las Vegas at the PokerVT booth at the gaming expo.Cheers Bob - I PM'd him (FCP Matt) a few days back with the issue as well Link to post Share on other sites
FCP Bob 1,312 Posted July 8, 2008 Share Posted July 8, 2008 Cheers Bob - I PM'd him (FCP Matt) a few days back with the issue as wellA combination of the gaming expo and the July 4th Holiday in the US has meant that a few things have fallen through the cracks for them. Once Matt is back home in a couple days you should expect the usual speedy replys from him. Link to post Share on other sites
Derswick 0 Posted July 8, 2008 Share Posted July 8, 2008 Please send Matt an e-mail to promotions@pokervt.com and he will do his best to get back to you as he's been in Las Vegas at the PokerVT booth at the gaming expo.that seems like poor support for a site we are paying $30 a month for? Link to post Share on other sites
Giggidy 0 Posted July 8, 2008 Author Share Posted July 8, 2008 that seems like poor support for a site we are paying $30 a month for?I'm not fussed about Matt not replying, as it's not his main job, Support is another matter though.... Link to post Share on other sites
Derswick 0 Posted July 9, 2008 Share Posted July 9, 2008 I'm not fussed about Matt not replying, as it's not his main job, Support is another matter though....Hey I have no problem with Matt's work. I'd have a problem with PokerVT if I requested support and didn't hear back from them for days. I don't care about the display at the WSOP they have paying members that need support then they should be there for them . Link to post Share on other sites
Giggidy 0 Posted July 9, 2008 Author Share Posted July 9, 2008 Yeah - i'm English so it's not in my nature to complain about service issues ....saying that i've still not heard back, even to say, check this at your end etc, getting pissed off.....Just about to email the addy Bob gave me in the hope Matt can save the day Link to post Share on other sites
FCP Matt 0 Posted July 9, 2008 Share Posted July 9, 2008 Yeah - i'm English so it's not in my nature to complain about service issues ....saying that i've still not heard back, even to say, check this at your end etc, getting pissed off.....Just about to email the addy Bob gave me in the hope Matt can save the dayHey Giggidy -Back home now, looking into your issue. I had included the PVT customer support phone number in the auto reply for anyone who was having issues while I was gone.I see you're outside the States so calling the number may not have been an option for you.Thanks for your patience and I'll get you taken care of.Thanks, Link to post Share on other sites
Giggidy 0 Posted July 9, 2008 Author Share Posted July 9, 2008 Hey Matt,Thanks for the reply - i'm still having an issue logging in, I PM'd you with detailsCheers again Link to post Share on other sites
Giggidy 0 Posted July 10, 2008 Author Share Posted July 10, 2008 Sorted, thanks to MattGot new content to look at too Link to post Share on other sites
Metasploit 0 Posted July 10, 2008 Share Posted July 10, 2008 I got an email saying that support would be unavailable until the 7th or 8th (not 100% on which day it said in the email)You should be able to get a quick response now though. Good Luck Link to post Share on other sites
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