Cheppa 0 Posted December 12, 2005 Share Posted December 12, 2005 I hope someone at FCP will get to see this. This blog is designed to help a new company get a good start. Not turn of new customers.The Visa method deposit is crazy. Ok, I will agree I may have been stupid and should have read the agreement and rules, but I assumed the visa deposit would be like OTHER SITES. Being the poker player I am, I just wanted to play and get the sign up process overwith.I deposited $300 by visa and do not have access to my money unless I send them a copy of personal information. The internet, is not the most honest place and I don’t feel comfortable sending hard copies of my personal information of to some unknown person who Daniel, personally may not have hired. I inquired about this problem two days ago and had not heard from anyone, so I decided to call again. Not getting anywhere, I asked them to just refund my visa, that was a problem. Then I told the assistant, “I might as well call visa and get them to cancel the transaction.” The teller said, “You can do that.” and left it at that, and offered no other assistance!! THIS IS WAY TOO MUCH WORK FOR $300 AND TO PLAY A NEW SITE. Plus, what a waste of poker playing time. I really like Daniel and want to support him, but please change something if you can. I hope that FCP can fix this problem and make it easier to make deposits by visa. PS. For those who might say get a netteller account. I have one. I always make deposits by Visa and withdraw by Netteller. I like the VISA points.Plus with the 10% bonus with netteller and their transaction fees, I might profit 1.5%. With my credit card I get 2% cash back on all purchases.Just going back and checking everything I did about depositing into my FCP. Turns out I did not miss anything.I downloaded the program, then I checked out the site. When I located the cashier to deposit, I was directed to https://cashier.playersupport.com/fcp/login01.jsp. No were on this page does it say I will have to fax them a copy of my VISA and a piece of ID. At this page I logged in and was taken to my account which had $0.00. I then see a line that says Make a Deposit.So I click on that. It then tells me I have three options, Netteller, Firepay, and Credit Card. So I click credit card. Then it takes my information and the amount I want to deposit and completes transaction.I then figure out that I have to transfer money into my poker account, but FCP won’t let me.Now FCP has my money and won’t let me use it. Go figure.***Why taking this avenue of depositing money, are people not made aware of the problems I would encounter? Alerts should warn customers of this before completing the Visa transaction… or FCP should not accept VISA deposits until they have the information they need. Not tell us after they get our money. I can get my money back, they will send it to net teller and I am forced to pay the Neteller fees.. Not good. Need to fix this. The poor customer service person answering the phone has no authority to do what needs to be done.FCP should fix this. It may leave a bad taste in peoples mouths and turn them of the site.They got a good thing going, I am patient and will wait for FCP to solve this problem. I will keep you updated on their customer care. Link to post Share on other sites
Guest Posted December 12, 2005 Share Posted December 12, 2005 Why are you making a new thread about this? If anything you should be bumping up the old one if you wish for more people to see it. You should lock this and go back to the first one that you started. Link to post Share on other sites
dreamcaster 0 Posted December 12, 2005 Share Posted December 12, 2005 VISA sucks, you should have used Mastercard. Link to post Share on other sites
Cheppa 0 Posted December 12, 2005 Author Share Posted December 12, 2005 Why are you making a new thread about this? If anything you should be bumping up the old one if you wish for more people to see it. You should lock this and go back to the first one that you started.I did this so people would not have to sift through all the posts. Figured I would save people time. If people want to read all the posts you can check out blog "deposits by visa!! to militant" Link to post Share on other sites
Guest Team FCP Posted December 12, 2005 Share Posted December 12, 2005 The FCP customer service and ops teams are working on a solution at this very moment...and would like to have a fix in place today or tomorrow. At minimum, the "fix" will be to better communicate that this verification process is necessary for CC deposits BEFORE making the CC depsoit. Language needs to be added to the CC deposit pages, so you know in advance.Not sure what the better than minimum fix might be at this point. We'll let you know. Link to post Share on other sites
Cheppa 0 Posted December 12, 2005 Author Share Posted December 12, 2005 Thanks for the response, glad someone from FCP could take the time and respond to my post. Is there a way of letting my deposit to process or do will I have to get a wait for a cash out to Neteller, pay the fees, and then re-deposit?I am looking forward to trying the site soon. Hope I don't have to wait to long. Link to post Share on other sites
Cheppa 0 Posted December 12, 2005 Author Share Posted December 12, 2005 Anyone else having this problem? Link to post Share on other sites
justblaze 0 Posted December 12, 2005 Share Posted December 12, 2005 The internet, is not the most honest place and I don’t feel comfortable sending hard copies of my personal information of to some unknown person who Daniel, personally may not have hired. maybe they dont feel comfortable sending $300 to some unknown person who may or may not be the owner of that credit card. you people astound me. Link to post Share on other sites
TBohms 0 Posted December 12, 2005 Share Posted December 12, 2005 I'm having the exact same problem. I don't have a neteller account and used my VISA to make a $200 deposit and now they want hard copies of driver's license and personal bills. I have had bad expericiences before giving away this kind of information and will not do it here.Now they won't even refund the money I deposited!Never had this problem with Pokerstars, UB or Party Poker and they run basically the same service. Link to post Share on other sites
Cheppa 0 Posted December 12, 2005 Author Share Posted December 12, 2005 I'm having the exact same problem. I don't have a neteller account and used my VISA to make a $200 deposit and now they want hard copies of driver's license and personal bills. I have had bad expericiences before giving away this kind of information and will not do it here.Now they won't even refund the money I deposited!Never had this problem with Pokerstars, UB or Party Poker and they run basically the same service.I agree totaly, i do not feel comfortable sending personal information of to an unregulated institution?!!! At least with credit cards the most you can lose is the limit of your credit card. All it takes is one disgruntled employee to turn and have fun with the sites customers credit information. You can open accounts and plan credit fraud with the information they are asking for. People should not be that naive. Link to post Share on other sites
Suited_Up 2 Posted December 12, 2005 Share Posted December 12, 2005 IF YOU DONT LIKE IT....GET NETELLER!!!!!OTHERWISE...... SHUT THE FCK UP!!! Link to post Share on other sites
Cheppa 0 Posted December 12, 2005 Author Share Posted December 12, 2005 IF YOU DONT LIKE IT....GET NETELLER!!!!!OTHERWISE...... SHUT THE FCK UP!!!I have Neteller!!! No need to be like that, this only a forum for debat. Link to post Share on other sites
Guest Posted December 12, 2005 Share Posted December 12, 2005 The internet, is not the most honest place and I don’t feel comfortable sending hard copies of my personal information of to some unknown person who Daniel, personally may not have hired. maybe they dont feel comfortable sending $300 to some unknown person who may or may not be the owner of that credit card. you people astound me.Blaze no one is asking them to send us money. All everyone is asking is to be allowed to use the money that we deposited. They'll take a few hundred dollars from us and then tell us we can only use 99 of it until we prove we are who we said we were when we signed up. Then when we tell them where not going to there song and dance number just to be able to play cards with our own money the refuse to give the money back. Which is illegal. Link to post Share on other sites
Guest Posted December 12, 2005 Share Posted December 12, 2005 IF YOU DONT LIKE IT....GET NETELLER!!!!!OTHERWISE...... SHUT THE FCK UP!!!If they would give our money I'm sure some of us would go and use netteller. But no one is going to go and give them more money when they wont give back or allow us to use what money they already have from us. Link to post Share on other sites
Suited_Up 2 Posted December 12, 2005 Share Posted December 12, 2005 IF YOU DONT LIKE IT....GET NETELLER!!!!!OTHERWISE...... SHUT THE FCK UP!!!If they would give our money I'm sure some of us would go and use netteller. But no one is going to go and give them more money when they wont give back or allow us to use what money they already have from us.If you read the thread that is stickied at the top of the forum, when FCP first opened... it said... Use neteller, or else you might have to verify your information.It's not my fault you didn't read that.If you just use Neteller all the time, then it wouldn't be an issue. Link to post Share on other sites
Cheppa 0 Posted December 12, 2005 Author Share Posted December 12, 2005 IF YOU DONT LIKE IT....GET NETELLER!!!!!OTHERWISE...... SHUT THE FCK UP!!!You work for Neteller?!! You seem to be pushing it. Even if I want to make a withdrawl it seems that I will need to send FCP information to get my money. So it seems from other posts.Is this true FCP Team? Link to post Share on other sites
Guest Posted December 12, 2005 Share Posted December 12, 2005 If you read the thread that is stickied at the top of the forum, when FCP first opened... it said... Use neteller, or else you might have to verify your information. But on the legal document that we read and signed and agreed to said only for withdrawal.Anything posted in a forum is not a legal document. Link to post Share on other sites
pezeveng 207 Posted December 12, 2005 Share Posted December 12, 2005 have any of you played anywhere else this is standard procedure. Every 5000 you deposit you have to resign everything also. Link to post Share on other sites
Cheppa 0 Posted December 13, 2005 Author Share Posted December 13, 2005 have any of you played anywhere else this is standard procedure. Every 5000 you deposit you have to resign everything also.Sorry, but sites I play at, I don't have to do that. Link to post Share on other sites
Guest Team FCP Posted December 13, 2005 Share Posted December 13, 2005 Some early results of this credit card processing/depositing debate.Now on the Cashier page, at the bottom of the page that shows the different deposit options, is new language that explains to players the current verification process for deposits other than Neteller and over $99.For those of you in the situation where FCP has accepted your money from a credit card but is waiting for you to verify (prior to the addition of this explanation language on the website) your deposits should be automatically verified sometime within the next 24-36 hours (some unique exceptions may apply and this temporary policy change may stay in place over time or may change again altogether but in a more favorable way than what has been done until now). Keep in mind, however, that if/when you attempt to withdrawal these funds, you will be asked to submit the 4 pieces of information to verify your correct information at that time. Withdrawal verification after CC deposits is more of the industry standard because without this measure in place, poker rooms would get buried by fraud (especially those operating on a poker network). Remember that online poker rooms that are stand alone (non networked) have your money if you lose, so if your CC credits your money back and charges the poker room, it's a relative wash. However, on a network, if poker room A loses money to poker room B, then poker room A cannot afford to also lose money back to the CC company if a player fraudulently complains that the CC charge is bogus.For those of you with deposits from methods other than CC, pending verification, you will have the option for a refund if you choose.With respect to the 4 pieces of information required to verify prior to a successful withdrawal, these are what the CC companies tell poker rooms they must have on file.As you all can see, FCP is making progress day by day to fix things that need to be fixed. Please don't lose sight of the fact that the poker room component of FCP is stll less than a week old, and odds are that most poker rooms that you are referencing for being "hassle-free" were not running that smoothly the first week or even first month they were open for business. Link to post Share on other sites
Guest Posted December 13, 2005 Share Posted December 13, 2005 Thanks Team FCP. I have no problem with the whole withdrawal verification only the depositing side of it. It is nice seeing something being done and I know it's only a week old. Hopefully everything will work out well for FCP. Link to post Share on other sites
Smasharoo 0 Posted December 13, 2005 Share Posted December 13, 2005 You should get Neteller. Link to post Share on other sites
Bluffs2005 0 Posted December 13, 2005 Share Posted December 13, 2005 There is verification, and over-verification........Just a thought, can you imagine Online stores like Best Buy orAmazon.com wanting this kind of verification before youcould purchase?????Withdrawl, I do see how that can make sense, still think theyare overdoing it a tad.Still haven't deposited yet, and when I do think it mightbe a good idea to use NetTeller.......! Link to post Share on other sites
Cheppa 0 Posted December 13, 2005 Author Share Posted December 13, 2005 Thanks for addressing the problems that we brought to your attention. The comment at the bottom of the CC deposit page is ok for now. I understand it, but it would be highly recommended that you put a block into you system preventing people from making CC transactions, before sending the necessary ID requirements that you request.One last question, will I need to send ID requirements to collect my winnings via Neteller? If this is the case, I will pass on play at FCP and stay with my current online poker fix (site). Link to post Share on other sites
justblaze 0 Posted December 13, 2005 Share Posted December 13, 2005 There is verification, and over-verification........Just a thought, can you imagine Online stores like Best Buy orAmazon.com wanting this kind of verification before youcould purchase?????do you really think amazon.com encounters the same level of fraud and attempted fraud as an online poker room? Link to post Share on other sites
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