Mercury69 3 Posted October 18, 2006 Share Posted October 18, 2006 OK, so I work for a large brokerage firm in Canada. I currently deal with a lot of people at our branches, various transfer agents, legal firms and associated companies. That I have to speak with people who, for the most part, think they know what they're doing but don't is bad enough. What makes it worse is that there are quite a lot of people in reception positions or other more senior positions that require them to communicate on a daily basis with me and, I assume, lots of other people. I have one question, you guessed it...WOULD IT BE POSSIBLE FOR THEM TO SPEAK DECENT ENGLISH!?!?How does a company do business in this country without a front-line person who speaks good English?/end rantYour opinions, support, flames, soiled underwear (women only) are welcome... Link to post Share on other sites
SBriand 4 Posted October 18, 2006 Share Posted October 18, 2006 That is one of the reasons out-sourcing to India and the like just boggles my mind. Sure, you are saving money paying a bunch of fools who think they got the job because they are better, but as a customer I am annoyed by having to say, "what was that?" over and over when i have to talk to the company. Link to post Share on other sites
keith crime 8 Posted October 18, 2006 Share Posted October 18, 2006 Companies don't want to talk to people anymore if they did you wouldnt have to weave through 100 voice mail options - yet they'll call you during dinner or late at night if they want to sell you something Link to post Share on other sites
DonkSlayer 1 Posted October 18, 2006 Share Posted October 18, 2006 You're not allowed to say that sort of thing in Liberal Canada, I don't think. You may be arrested for it in France. Link to post Share on other sites
Mercury69 3 Posted October 18, 2006 Author Share Posted October 18, 2006 You're not allowed to say that sort of thing in Liberal Canada, I don't think. You may be arrested for it in France.France can eat my Manyonnaise Link to post Share on other sites
beans-n-icewater 18 Posted October 18, 2006 Share Posted October 18, 2006 I just went thru the same crap with DishNetwork...A movie channel had been giving trouble for several days and the wife left me a note to call and tell them about it. I made three attempts to solve the problem, but each time a damn "ferener" that was speaking maybe 39% english managed to either hang up on me or connect me to an automated help line that didnt cover my problem.By the fourth try I was pi*sed....Keep in mind that this all occoured late in the evening after several Coronas.The last pyramid builder I got ahold of took the cake. When it was obvious that he had too many starving children around him with flies around the mouths to attend to instead of me, I told him to just cancel the damn thing. He then informed me that I would be charged a $10 fee for the downgrade.I'm not really sure what happened next....But he did decided to waive the fee after a few assorted words about his family tree...the dog has been shell shocked under the dining table ever since Link to post Share on other sites
Jeepster80125 0 Posted October 18, 2006 Share Posted October 18, 2006 goddam pyramid builders. Link to post Share on other sites
_Great_Dane_ 0 Posted October 18, 2006 Share Posted October 18, 2006 Siento igual que usted. Al ocuparse de ingleses de habla inglesa delos clientes, el entender y del discurso sea importante. Link to post Share on other sites
ol'number7 0 Posted October 18, 2006 Share Posted October 18, 2006 anyone who has dealt with Dell customer service agrees. I can't believe how many time they screwed up with wrong address (which was repeated loudly multiple times) shipping me correct parts for my computer, very frustrating Link to post Share on other sites
thehidden 0 Posted October 18, 2006 Share Posted October 18, 2006 OK, so I work for a large brokerage firm in Canada. I currently deal with a lot of people at our branches, various transfer agents, legal firms and associated companies. That I have to speak with people who, for the most part, think they know what they're doing but don't is bad enough. What makes it worse is that there are quite a lot of people in reception positions or other more senior positions that require them to communicate on a daily basis with me and, I assume, lots of other people. I have one question, you guessed it...WOULD IT BE POSSIBLE FOR THEM TO SPEAK DECENT ENGLISH!?!?How does a company do business in this country without a front-line person who speaks good English?/end rantYour opinions, support, flames, soiled underwear (women only) are welcome...why hire people who speak one of the official languages when in 50 years over half the population is not going to speak either?It's so frustrating, my math teacher in college barely speaks the lang, it's hard to learn from someone like that Link to post Share on other sites
timwakefield 68 Posted October 18, 2006 Share Posted October 18, 2006 The funniest part is when you get one of those dudes in India and he answers with "Hello this is Fred, how may I help you?" in a really strong accent and you know his real name is something like Anurag Dikshit. Link to post Share on other sites
beans-n-icewater 18 Posted October 18, 2006 Share Posted October 18, 2006 What is up with that damned full tilt pic and what does it have to do with FCP or the white rapper wanna-be in the pic????I'm gonna make my own....stay tuned Link to post Share on other sites
_Great_Dane_ 0 Posted October 18, 2006 Share Posted October 18, 2006 What is up with that damned full tilt pic and what does it have to do with FCP or the white rapper wanna-be in the pic????I'm gonna make my own....stay tunedLol. It's my way of saying that FCP will take over the Full Tilt dynasty. No, that's not Vanilla Ice. That's me in my FCP hockey jersey. They were taking pictures at the Full Tilt booth at the WSOP and I had to wear the FCP jersey.I can't wait to see yours. Link to post Share on other sites
sharkbite 0 Posted October 18, 2006 Share Posted October 18, 2006 OK, so I work for a large brokerage firm in Canada. I currently deal with a lot of people at our branches, various transfer agents, legal firms and associated companies. That I have to speak with people who, for the most part, think they know what they're doing but don't is bad enough. What makes it worse is that there are quite a lot of people in reception positions or other more senior positions that require them to communicate on a daily basis with me and, I assume, lots of other people. I have one question, you guessed it...WOULD IT BE POSSIBLE FOR THEM TO SPEAK DECENT ENGLISH!?!?How does a company do business in this country without a front-line person who speaks good English?/end rantYour opinions, support, flames, soiled underwear (women only) are welcome...I solved the riddle. You're in Quebec and they all speak French. What do I win? Link to post Share on other sites
beans-n-icewater 18 Posted October 19, 2006 Share Posted October 19, 2006 Lol. It's my way of saying that FCP will take over the Full Tilt dynasty. No, that's not Vanilla Ice. That's me in my FCP hockey jersey. They were taking pictures at the Full Tilt booth at the WSOP and I had to wear the FCP jersey.I can't wait to see yours.Oh...sorry man (feeling stupid as usual)I figured it was something to do with FCP moving to Tilt and the new owners had another shady promotion going on....(slippin away with foot in mouth)BCC=6.75 Link to post Share on other sites
Canuckickstan 2 Posted October 19, 2006 Share Posted October 19, 2006 What is up with that damned full tilt pic and what does it have to do with FCP or the white rapper wanna-be in the pic????I'm gonna make my own....stay tuned You win, end of thread.Really, I married a Vietnamese girl and her ingresh is way better now than when I met her. That being said, I have a crazy ability to understand most bad accents. I can get fed at almost any drive through. Link to post Share on other sites
yergan 0 Posted October 19, 2006 Share Posted October 19, 2006 That is one of the reasons out-sourcing to India and the like just boggles my mind. Sure, you are saving money paying a bunch of fools who think they got the job because they are better, but as a customer I am annoyed by having to say, "what was that?" over and over when i have to talk to the company.I thought it was only Aussie companies doing that. Glad to see the rest of the world has to suffer as well! Link to post Share on other sites
_Great_Dane_ 0 Posted October 19, 2006 Share Posted October 19, 2006 Oh...sorry man (feeling stupid as usual)I figured it was something to do with FCP moving to Tilt and the new owners had another shady promotion going on....(slippin away with foot in mouth)BCC=6.75No apology necessary. I laughed it off.I'm not volunteering, but that image that you created could use some help. Link to post Share on other sites
ShakeZuma 585 Posted October 19, 2006 Share Posted October 19, 2006 I thought it was only Aussie companies doing that. Glad to see the rest of the world has to suffer as well!no its quite big here too. about 1/3 of the company I work for's work force is in India (and they're not even on the phones). and it seems like about 1/5 of the people that are in my building are Indian. And I don't work in a very big city. Its weird. Link to post Share on other sites
beans-n-icewater 18 Posted October 19, 2006 Share Posted October 19, 2006 No apology necessary. I laughed it off.I'm not volunteering, but that image that you created could use some help.As with everything computer based, I put my son in charge....He says its a work in progress and that its hard to work and go get me beers at the same time Link to post Share on other sites
thehidden 0 Posted October 19, 2006 Share Posted October 19, 2006 I solved the riddle. You're in Quebec and they all speak French. What do I win?nope he's from toronto Link to post Share on other sites
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