wingsare1 0 Posted December 9, 2005 Share Posted December 9, 2005 I contacted the customer service on the site and talked to them about the charter membership and how I have not received any emails. It took him over a half hour on the chat to find my account and tell me that he will not be able to send me these emails agin. The worst customer service experience I ever had and dont like so far how the new site is turning out. Link to post Share on other sites
Oziumrules 0 Posted December 9, 2005 Share Posted December 9, 2005 I just used the online chat and it took me 4 minutes to get connected & 2 min for them to answer my questions. So far so good. I hope your experiences with FCP get better.... Link to post Share on other sites
custom36 4 Posted December 9, 2005 Share Posted December 9, 2005 Was there a question or were you just looking to vent? Link to post Share on other sites
mb5322 0 Posted December 9, 2005 Share Posted December 9, 2005 It's actually one of the best customer services on the net, however they are going through growing pains w/ the huge influx of players negreanu brought to the network, give them time to work out all the bugs Link to post Share on other sites
soup 0 Posted December 9, 2005 Share Posted December 9, 2005 i used the on line chat and the phone number. easy stuff, sorry your experience wasn't as good. Link to post Share on other sites
bayouboy 0 Posted December 9, 2005 Share Posted December 9, 2005 Everytime I come on FCP forums hoping to read something interesting I'm drowing in all the tears. Link to post Share on other sites
Painter567 0 Posted December 9, 2005 Share Posted December 9, 2005 I just used the online chat and it took me 4 minutes to get connected & 2 min for them to answer my questions. So far so good. I hope your experiences with FCP get better....DITTO Link to post Share on other sites
gobears 0 Posted December 9, 2005 Share Posted December 9, 2005 I just used the online chat and it took me 4 minutes to get connected & 2 min for them to answer my questions. So far so good. I hope your experiences with FCP get better....DITTOTwice I've used them - twice they've answered my questions in a very reasonable amount of time Link to post Share on other sites
ronikazi 0 Posted December 9, 2005 Share Posted December 9, 2005 Excellent support.Had a problem moving some money from their cashier acc to the poker acc.Were very cooperative and polite. didnt like to hear the lady say "OH NO" when i explained my problem, but was assured it will be fixed asap. Link to post Share on other sites
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