TheRegime 0 Posted April 3, 2009 Share Posted April 3, 2009 Okay so I wanted to change my screen name because my screen names on PS and FT contain my first and last name or initials. I had a few threats from players and realized I would feel better not having my name as my user name. So I asked for a change.FT was more than happy to grant the change instantly.PS will not do the change and I dont see a reason why. They said cuz of my stats and stuff would be gone. But I rarely played online before so my old stats are irrelevent and not the reason I want a name change.Im kind of thinking of opening a new 2nd account but I dont want it to get closed. What should I do?Keep emailing support and hounding them?Is there a way to close out your PS account totally? Link to post Share on other sites
Suited_Up 2 Posted April 3, 2009 Share Posted April 3, 2009 That's pretty ridiculous. I'd keep bugging them. Link to post Share on other sites
CrookedLink 0 Posted April 3, 2009 Share Posted April 3, 2009 What's ridiculous is OP using his first and last name in his SN to begin with. But yea Stars is usually pretty cool about this stuff just keep bugging them about it.I kept bugging them about wanting to change my avatar pic even though I'd already done it twice which is the max amount you're allowed. They kept giving me the standard answer of how it's policy to not let players change their pic as often as they want and what not.I kept sending them pics of my dog which is what I wanted as my new avatar and telling them he brought me good luck. They finally said they'd make an exception and complied. Link to post Share on other sites
TheRegime 0 Posted April 3, 2009 Author Share Posted April 3, 2009 I did email back saying I like poker stars but the support is not helpful. I would hate to quit over this etc etc. Hopefully they dont send the standard response again. Link to post Share on other sites
king_tanner 84 Posted April 3, 2009 Share Posted April 3, 2009 Threats?Yes please elaborate on threats. Are you getting emails from people or are people just talking shit in chat? If they are talking shit in chat then you are being a little bit paranoid.But either way I agree that they should let you change names. Link to post Share on other sites
vbnautilus 48 Posted April 3, 2009 Share Posted April 3, 2009 Regime change? Link to post Share on other sites
Sparkywins 0 Posted April 3, 2009 Share Posted April 3, 2009 Yes please elaborate on threats. Are you getting emails from people or are people just talking shit in chat? If they are talking shit in chat then you are being a little bit paranoid.But either way I agree that they should let you change names.Breaking Bad is a sweet freakin show. Link to post Share on other sites
TheRegime 0 Posted April 3, 2009 Author Share Posted April 3, 2009 Yes please elaborate on threats. Are you getting emails from people or are people just talking shit in chat? If they are talking shit in chat then you are being a little bit paranoid.But either way I agree that they should let you change names.People from other random forums that are non poker. Knew my user name from a random poker hand thread and they tried to hack my facebook, emails etc. Although they were unsuccesful and have given up I dont want it to happen again. Just a precaution. Link to post Share on other sites
Tehtoe 3 Posted April 3, 2009 Share Posted April 3, 2009 What's ridiculous is OP using his first and last name in his SN to begin with. But yea Stars is usually pretty cool about this stuff just keep bugging them about it.I kept bugging them about wanting to change my avatar pic even though I'd already done it twice which is the max amount you're allowed. They kept giving me the standard answer of how it's policy to not let players change their pic as often as they want and what not.I kept sending them pics of my dog which is what I wanted as my new avatar and telling them he brought me good luck. They finally said they'd make an exception and complied. lol @ exception, they let me and pretty much everyone I know change it at will as long as you don't do it constantly. Link to post Share on other sites
ThePhoenix88 0 Posted April 3, 2009 Share Posted April 3, 2009 I don't get the rules about avatars. What's the big deal to change it every now and then? Link to post Share on other sites
CrookedLink 0 Posted April 3, 2009 Share Posted April 3, 2009 I don't get the rules about avatars. What's the big deal to change it every now and then?Hello Victor,Thank you for your email.One of the ideas behind images at PokerStars is that they will helpidentify you to other players at the table (similar to User ID). If weallow for constant changes, it will take away from this idea.We understand that when a player first selects their image, they mightnot give it much thought. This is why we allow one change. However, inthis case we can make an exception. I have updated your accountprivileges so you may change your image one more time.To change your image, please select "Account" > "Select/Change Image"atthe top of the main lobby.Please let us know if we can assist you further, and thanks for playingat PokerStars!Regards,AndersPokerStars Support Team Link to post Share on other sites
JustLikeNegs 1 Posted April 3, 2009 Share Posted April 3, 2009 i email prob every 3weeks, saying can u update my acc so i can change my avatar, and they do it. cos thats how i roll. Link to post Share on other sites
Acekob 0 Posted April 3, 2009 Share Posted April 3, 2009 i email prob every 3weeks, saying can u update my acc so i can change my avatar, and they do it. cos thats how i roll.I chuckled Link to post Share on other sites
king_tanner 84 Posted April 3, 2009 Share Posted April 3, 2009 Breaking Bad is a sweet freakin show.I AGREE Link to post Share on other sites
Mercury69 3 Posted April 3, 2009 Share Posted April 3, 2009 Hello Victor,Thank you for your email.One of the ideas behind images at PokerStars is that they will helpidentify you to other players at the table (similar to User ID). If weallow for constant changes, it will take away from this idea.We understand that when a player first selects their image, they mightnot give it much thought. This is why we allow one change. However, inthis case we can make an exception. I have updated your accountprivileges so you may change your image one more time.To change your image, please select "Account" > "Select/Change Image"atthe top of the main lobby.Please let us know if we can assist you further, and thanks for playingat PokerStars!Regards,AndersPokerStars Support TeamFck that...What about all the Intellidonks and Sunset users. Link to post Share on other sites
staniv 0 Posted April 3, 2009 Share Posted April 3, 2009 i email prob every 3weeks, saying can u update my acc so i can change my avatar, and they do it. cos thats how i roll.They like any other poker player they like to keep the fish happy Link to post Share on other sites
SpatsJ 0 Posted April 3, 2009 Share Posted April 3, 2009 im surprised that FT let you change your name. i thought it was policy for you not to be able to change it. i think thats a lame rule but whatever. i think PS can't ignore you forever so keep buggin em Link to post Share on other sites
TheRegime 0 Posted April 4, 2009 Author Share Posted April 4, 2009 im surprised that FT let you change your name. i thought it was policy for you not to be able to change it. i think thats a lame rule but whatever. i think PS can't ignore you forever so keep buggin emYa FT let me change it instantly. But PS has emailed me back and forth like 5 times and they pretty much repeat the same garbage. I told me to forward it to a supervisor or someone who can actually help. Plus told them that FT lets people with good reasons change their names, so FT has better service etc etc. Link to post Share on other sites
JustLikeNegs 1 Posted April 4, 2009 Share Posted April 4, 2009 Ya FT let me change it instantly. But PS has emailed me back and forth like 5 times and they pretty much repeat the same garbage. I told me to forward it to a supervisor or someone who can actually help. Plus told them that FT lets people with good reasons change their names, so FT has better service etc etc. wow you went there on them! OUCH, i wouldnt now want a stars acc, seriously. you are dead to them! Link to post Share on other sites
TheRegime 0 Posted April 4, 2009 Author Share Posted April 4, 2009 wow you went there on them! OUCH, i wouldnt now want a stars acc, seriously. you are dead to them!Ya whatever it takes to get it changed. I dont care if they hate me.Also I may have made progress as I told them to forward it to a supervisor. They told me they forwarded it to people who handle account changes. They could be screwin around or actually helping me. Ill update when i recieve another email. Link to post Share on other sites
TheRegime 0 Posted April 8, 2009 Author Share Posted April 8, 2009 Apparently the multiple emails and asking them for a supervisor and telling them FT did it finally worked.Here is the email they sent and I created a new account and I sent it to them. Just waiting for everything to get transferred. Should be done in a few days hopefully.Email:Thank you for contacting PokerStars Support.Please note that your email has been forwarded to me as the senior escalation point within PokerStars Support at this time. At the outset, let me say that PokerStars takes a very strict stance on changing User IDs. In an ideal world, there would be no changing of PokerStars User IDs, just as it is not normally feasible to change your identity when playing in live poker games. That said, we accept that there will, very rarely, be situations where it is reasonable to allow such a User ID change. We are willing to allow you to change your User ID on this occasion. I have granted your account the appropriate privileges, so please follow these steps: 1) Open the PokerStars program. If you already had it opened and were logged in, close the PokerStars software down and restart it. 2) Select 'Account', and then 'Create Account' from the PokerStars lobby. 3) Follow the on-screen instruction to create a new User ID. Be *VERY* careful about selecting your new User ID - we do not envisage allowing you to change your User ID again. 4) Email us and let us know that you have changed User IDs, and we will transfer your balance of real money and Frequent Player Points to your new account. This is very unusual, so we expect that there will be no future situation which would require a further User ID change - please be very careful with your selection. As a consequence of this User ID change, you will lose access to records like hand histories and financial data. Thanks for your cooperation, and please let us know if there is anything else that we can do to assist you. Regards, PokerStars Support Team Link to post Share on other sites
GetTheShades 0 Posted April 8, 2009 Share Posted April 8, 2009 So whats your new screename? Link to post Share on other sites
051103 0 Posted April 8, 2009 Share Posted April 8, 2009 congrats I guess....just goes to show that all you have to do is complain/email the right person to get your way. Link to post Share on other sites
TheRegime 0 Posted April 8, 2009 Author Share Posted April 8, 2009 So whats your new screename?Once everything is changed and finalized I will put my new screename in this thread and my sig. Link to post Share on other sites
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